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Viewing entries posted in September 2017

Rodents and hackers Colin Trotter
29 September 2017

soxie2

I don’t usually converse in metaphors and analogies but bear with me as I liken hackers to rodents and discuss security in keeping both of them at bay.

To come with clean hands Charles Mabbett
29 September 2017

clasped hands2

When we use the metaphor ‘to come with clean hands’, it means to have done nothing underhand or illegal. It’s a term that applies in the context of resolving privacy disputes. There’s a general expectation that if you make a complaint to our office, you did not bring the breach of privacy upon yourself through your actions.

Advice for small organisations when there’s a complaint Charles Mabbett
13 September 2017

plate 289 solitary sandpiper

If yours is a small business or organisation, there’s every chance you may be fairly inexperienced in what to do if you receive a request for personal information. But we hope you are at least aware that the Privacy Act gives people the right to make a request for information that is about them.

A sincere apology is hard to beat Charles Mabbett
12 September 2017

Odysseus

It is said that a sincere apology should include the three Rs – regret, responsibility and remedy. Why apologise and how to do it properly is a subject we’ve discussed before. But we continue to see apologies that fail to convince a complainant. So it’s something we thought we’d revisit in this post because the quality of an apology is an important part of our efforts to resolve privacy complaints.