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Viewing entries posted in November 2017

What's your complaint worth? Riki Jamieson-Smyth
15 November 2017

harm

We often get asked about how much a complaint is “worth” in settlement terms, by both complainants and respondents. To be honest, very few of our complaints settle for money. The resolution is usually non-financial, like the release of information or a decent apology.

Shaming and blaming Charles Mabbett
15 November 2017

spider

Should a business use social media to shame scam artists, shoplifters or bad debtors? When someone feels ripped off, this appears a natural course of action but it is a risky path to go down. Our advice is if you believe you have evidence that a crime has been committed, contact Police.

Nethui 2017: Blockchain and privacy Joy Liddicoat
13 November 2017

blockchain

Blockchain is the new buzz: it can solve all our problems, fix climate change, break currency monopolies and so much more: well that was according to some of the participants at NetHui 2017. Jevon Wright and I facilitated a fascinating discussion about this new technology at NetHui .The discussion revealed that, in fact, blockchain is just technology and, as with any technology, it’s up to us to enable its many potential uses.

Trust but verify Charles Mabbett
7 November 2017

trust

What’s in a trust mark? In general, a trust mark is a symbol that tells consumers that the product or service they are considering buying or subscribing to is reliable and trustworthy. Trust marks are created by industry or watchdog organisations to reassure customers about the quality or protection that comes with a product or service.

Mullane v Attorney General: Police vetting Joanna Hayward
3 November 2017

TAXI

In a recent Human Rights Review Tribunal case, the New Zealand Transport Authority (NZTA) requested a Police vet of taxi driver Mr Mullane, to check he met the criteria of a “fit and proper” person for the renewal of his taxi licence.