Our website uses cookies to give you the best experience and for us to analyse our site usage. If you continue to use our site, we will take it you are OK about this. Click on More for information about the cookies on our site and what you can do to opt out.

We respect your Do Not Track preference.

RIP the postal acceptance rule Katrine Evans
25 July 2014


For those of you who, like me, fondly remember their contract law lectures on the postal acceptance rule, it’s time to update our notes. The law has caught up with the digital age.

The Electronic Transactions Act has recently been amended. Unless the parties agree otherwise (or there’s an overriding legal rule), contractual offers are now deemed to be accepted when you’ve set yourself up to get electronic communications and the acceptance email hits the inbox. There’s a useful write up in Lowndes Jordan’s latest newsletter here.

It’s not just contracts that are affected by questions of when you “receive” that all-important missive. The legal clock starts ticking for responding to access requests under the Privacy Act the day after you receive the request too.

Section 11 of the Electronic Transactions Act defines when you are deemed to have received the request:

11 Time of receipt

  • An electronic communication is taken to be received,—
  • (a)in the case of an addressee who has designated an information system for the purpose of receiving electronic communications, at the time the electronic communication enters that information system; or
  • (b) in any other case, at the time the electronic communication comes to the attention of the addressee.

If you’re set up to receive communications electronically, it doesn’t matter that the request comes in after hours, or that a staff member might not clear the inbox that day. The law says you’ve got it. You can start work on actioning it any time from the start of the following working day, so it’s fair to expect you to do exactly that.

People increasingly want to deal with agencies electronically, and so it has become normal practice to offer that service to them. Just the format has changed. Once, “electronic communication” meant that new-fangled thing called a fax. Now it’s email, direct submission through a website, text message or social media. The Ombudsmen have offered some advice on receiving requests through social media.

So it’s important to know how to calculate your deadlines for response. It’s common for agencies that receive access requests to think that they’ve got plenty of time to deal with them. But this isn’t really the case. Making a decision “as soon as reasonably practicable”, and within a maximum of 20 working days after you get the request is easy enough if the request is straightforward. However, that time disappears very quickly if the request is more complex, if relevant staff members are away, or you’re not sure where the information is. And the electronic acceptance rule can cut a day off the time that you may think you have to respond.

Now where were my law school notes again?




No one has commented on this page yet.

Post your comment

The aim of the Office of Privacy Commissioner’s blog is to provide a space for people to interact with the content posted. We reserve the right to moderate all comments. We will not publish any content that is abusive, defamatory or is obviously commercial. We ask for your email address so that we can contact you if necessary to clarify your comment. Please be respectful of authors and others leaving comments.