We’re transforming our complaints process. We want it to be faster and more flexible with better outcomes for complainants and respondents. It is the reason we have embarked on an office wide ‘complaints blitz’.
In trying to resolve a privacy dispute or complaint, the Privacy Commissioner has the power to make people attend a compulsory conference. This is a little known feature of the Privacy Act and it has been perhaps underutilised in the 21 years that the Act has been around.