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A man complained that his new Automobile Association (AA) card was configured so that it would share his personal information with a supermarket chain. He had been informed in a letter from AA about the new relationship between the two organisations. Members using their AA card at the supermarket chain would be entitled to discounts on fuel.
The letter said the first time a customer used their AA card at one of the supermarkets, their details would automatically be sent to the supermark...
An academic who was dismissed from his university position requested all of his work emails from a 12 month period of his employment. He asked to be given a computer hard drive containing all the emails. The university refused the request. It said the information amounted to about 12,000 emails and they were university property. The academic complained to our office.
The academic said he had been unfairly dismissed. On the day of his dismissal, a...
A couple with young children complained to us after a childcare centre referred a debt to a collection agency, raising issues about the accuracy about the debt information.
The couple said they withdrew their two young children from the childcare centre because they had concerns about the way the centre was being run. They said it had not addressed a number of health and safety issues that they had pointed out.
The childcare centre required four weeks’ notice to be given when ch...
A university student union’s president (the complainant) was given a written warning for neglecting to meet a number of her job’s key performance indicators. The warning was delivered in a formal letter from the vice president on behalf of the student union executive.
Soon after, excerpts from the letter were published in a university magazine as part of a story about dysfunction in the student union.
The student union president wrote to complain to us about the magazine tha...
The Privacy Act gives people the right to see personal information that agencies hold about them. While this might appear straightforward, there are a number of circumstances where people and agencies disagree about what personal information the agency needs to disclose and what it can withhold.
This was exemplified in a recent complaint to our office.
The process of collecting health information can affect both privacy and personal dignity. This is what spurred a man to complain to our office after he was asked for a urine test by his prospective employer.
The man had applied for a job that required employees to pass a drug test. The company outsourced its drug testing to a third-party specialist agency, which was charged with collecting samples and testing them for drugs.
A woman complained because her employer’s insurer wanted the names of all the employees, their ages and the length of time they had been employed there.
Even though she filled out the form sent to the school by the insurer, the woman complained to us because she did not believe the insurer needed to know that level of detail about individual employees.