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A man took out a loan with a finance company. His mother agreed to be guarantor for the loan.
Due to ill-health, the man was finding it difficult to meet weekly repayments on the loan and fell into arrears. He contacted the finance company and explained the delay in payment was due to the state of his health and a new repayment schedule was organised. However, over the following months the man was unable to keep up with repayments and the finance company contemplated enforcing its righ...
A woman had a contract with a mobile phone company, and required a new mobile phone. She told us that when she went to purchase a new mobile phone the employee of the company took a photocopy of her driver's licence. She had asked why this was required, and was told it was for security reasons'. The woman complained to us about what she saw as the unnecessary collection of personal information about her, namely her driver's licence.
We notified the mobile phone company that the compl...
A woman told us she had been the victim of bullying by a colleague. Her employer had held a meeting with her to discuss her allegations of bullying. The meeting was recorded, and a verbatim transcript produced. The employer subsequently provided a full copy of the transcript to the alleged bully. The woman considered this to be an interference with her privacy.
The employer acknowledged that it had given the full transcript to the alleged bully, but believed it had a proper basis to do...
A man applied to a credit reporter for a copy of his credit report. Upon receiving the report, he was shocked to find an enquiry on it from a private investigation firm.
The man was not satisfied with the outcome of a complaint to the credit reporter, and complained to our Office. In particular, the man complained that the private investigator had not provided the credit reporter with any evidence to support its reasons for accessing his credit report.
A woman complained that a District Health Board had provided her anonymised health information to the Ministry of Health as part of statistical information concerning serious and sentinel events within the DHB.
The information was published by the Ministry of Health and resulted in the woman's anonymised health information being published in a local newspaper. The woman considered that the information released by the DHB enabled her to be identified.
A woman incurred a small debt which was transferred to a debt collector due to her failure to pay it by a certain time. The woman contacted the debt collector and advised it that she disputed the debt. Ten days later, the debt collector transferred the debt to a credit reporter, who then loaded it as a default on the woman's credit report.
The woman ultimately paid the debt but she was not happy that her disputed debt had been transferred to a credit reporter.
Following the death of a general practitioner, the medical files of his patients went into storage along with the rest of his professional and personal belongings.
A number of the deceased doctor's patients went to a new practice nearby. The new practice contacted the spokesperson for the deceased doctor's estate and requested that he send through the files of these patients under section 22F of the Health Act.
The spokesperson for the estate advised that, as no executor had be...
A man complained to us that Secondhand Dealers' licences contain the holder's date of birth. These licences must be displayed to the public. The man was concerned that publicly displaying the date of birth could create a risk of identity theft, and also that a date of birth is a personal matter.
We raised the issue with the Ministry of Justice.
Section 8 of the Secondhand Dealers and Pawnbrokers Act 2004 ('the Act') provides that an application for a Secondhand Dealer's Licence...
A man became estranged from his sister and, ultimately, found himself in a financial dispute with her. The sister worked for IRD. During the financial dispute, it became apparent to the man that his sister was accessing his IRD files. The man told IRD of his concerns and IRD agreed to investigate them.
Some time later, the man's concerns were confirmed and he again brought this to IRD's attention. The man made a complaint to us about the fact that IRD had let his sister access his fil...
In 2008 a staff member from a government department dropped a file in an Auckland street. The file contained a list with personal information about a large number of individuals.
The information was subsequently passed to media outlets.
The department followed the Privacy Breach Notification Guidelines responding to the incident. They informed the Privacy Commissioner's Office and all individuals affected about what had happened. Some of those individuals then complained to the...
A woman made a request for a copy of a report prepared by a private investigator for her insurance company. The report related to an investigation being undertaken by the insurance company into alleged insurance fraud involving her insurance claim. The insurance company refused to provide the woman with a full copy of the report. The woman subsequently made a request to the insurance company for all of the personal information held by it about her and her husband.
A Police employee applied for a promotion but was unsuccessful. The Police have an internal review process that unsuccessful applicants can elect to take, and the employee wanted to do so. Applicants have to request a review within 10 days.
To support his request for review, the man made an urgent request to the Police for personal information relating to his application and interview. In particular he wanted access to notes made by the short-listing panel.
A health centre was conducting a health promotion campaign. It asked one of its employees whether it could take photographs of her and her daughter to use in the campaign. After the photographs were taken, the woman told the health centre that she did not want it to use any of the photographs of her. However, she was willing for the health centre to use her daughter's photograph on a poster for a year.
Several years later, the health centre used the daughter's photograph on an invitati...
A bank discovered that a teller had accessed a couple's joint bank account without authorisation 58 times over two months. The teller also disclosed information about their accounts to a third party, a former partner of one of the couple.
The bank contacted the couple to let them know what had happened. It set up a meeting between the couple and an area manager to discuss the situation and appropriate compensation. However, the bank and the couple were unable to settle the matter. ...
A couple decided to separate. They each decided to stay with the telecommunications service provider they had used during their marriage. They informed the company of their new postal addresses.
A year after the couple's separation, the company mistakenly sent the husband's account to his estranged wife's postal address. The account included all the phone numbers that had been dialled from the husband's phone.
The husband discovered the company's error when his wife dialled some...
A man took his computer to a computer company for repair. The company advised him that it would have to copy his hard drive to determine what the problem was with the computer.
The man agreed to this initially. However, later that day, he decided that the information on his hard drive was highly sensitive. He contacted the company to say that it should not copy the hard drive. Unfortunately, it had already started work on the computer, and had made the copy.
A prisoner complained that he had made two requests to the Parole Board ('the Board') for copies of his file but had not received a response.
Under principle 6 of the Privacy Act, an individual is entitled to have access to personal information that is held by an agency. However, the definition of agency' in section 2 of the Privacy Act does not include a court or tribunal, in relation to their judicial functions.
Normally, the judicial functions of the Board would be exempt...