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We're keen to work with New Zealanders to get their privacy queries and complaints sorted quickly and fairly. Before you complain to us, you need to complain directly to the business or organisation that you feel has breached your privacy.
If you haven’t been able to work out your privacy issue with them, then you can complain to us.
We aim to ensure that you're treated fairly, whatever your background or circumstances. We work in accordance with the Human Rights Act 1993.
Lodge a privacy issue with another agency(external link).
Use our Response Date Calculator for access and correction requests.
Answer your questions about privacy breaches.
Fill in our online enquiry form.
Make a privacy complaint to us(external link).
If you're an organisation and have a privacy breach that is likely to cause anyone serious harm, you are legally required to notify us and any affected persons as soon as you can.
As a guide, our expectation is that a breach notification should be made to our Office no later than 72 hours after agencies are aware of a notifiable privacy breach. Work out whether you need to notify us.
We want to help New Zealand businesses and organisations do privacy well. Poupou Matatapu sets our expectations about what good privacy practice looks like and then helps you get there. Thank you to the people that worked with us to make this happen.
Doing privacy well is essential for compliance and risk management, but it also helps your organisation to improve its data quality, innovation, customer and stakeholder trust, and decision-making processes. A strong privacy culture is increasingly a competitive advantage.
We can help you and your workmates learn about privacy, or sharpen your skills with our free e-learning tools. There are 10 free courses to choose from, and they are all run as online learning modules. Learn at your own pace and receive a certificate of completion.
Topics range from Privacy 101 to specialist topics like health and education. You can learn more about reporting privacy breaches, approved information sharing agreements (AISA) and more.
