Nau mai, haere mai

Your privacy is precious; let us help you protect it.

See our Privacy Week programme of webinars
Privacy Amendment Bill – what you need to know
Use our response calculator
Send an enquiry
Lodge a privacy issue with another agency
Notify Us of a breach
Make a privacy complaint
What's new on the website?

Make a privacy complaint

We're keen to work with New Zealanders to get their privacy queries and complaints sorted quickly and fairly. Before you complain to us, you need to complain directly to the business or organisation that you feel has breached your privacy.

If you haven’t been able to work out your privacy issue with them, then you can complain to us. We aim to ensure that you're treated fairly, whatever your background or circumstances. We work in accordance with the Human Rights Act 1993.

Lodge a privacy issue with another agency(external link).
Use our Response Date Calculator for access and correction requests.
Answer your questions about privacy breaches.
Fill in our online enquiry form.
Make a privacy complaint to us(external link).

We review all the complaints we receive. If we can resolve them quickly, we will. If your case requires a complicated or comprehensive investigation, then owing to high volumes, the wait time for an investigator is up to six months.

Privacy Amendment Bill: what you need to know

UPDATE: Parliament has indicated that IPP3A will come into force on 1 May 2026, and all organisations will need to have their systems in place to meet the new requirements by then. We’re aiming to have the guidance developed and published on our website to allow organisations plenty of time to implement the requirements of the new Act.

Agencies: report a data breach

If you're an organisation and have a privacy breach that is likely to cause anyone serious harm, you are legally required to notify us and any affected persons as soon as you can.

As a guide, our expectation is that a breach notification should be made to our Office no later than 72 hours after agencies are aware of a notifiable privacy breach. Work out whether you need to notify us.

How long is 72 hours(external link)?

Do I need to notify my privacy breach(external link)?

Notify Us of a privacy breach

Use our free e-learning tools

We can help you and your workmates learn about privacy, or sharpen your skills with our free e-learning tools. There are 10 free courses to choose from, and they are all run as online learning modules. Learn at your own pace and receive a certificate of completion.

Topics range from Privacy 101 to specialist topics like health and education. You can learn more about reporting privacy breaches, approved information sharing agreements (AISA) and more.

Get learning with our e-learning modules(external link).

Our news and views

Read our latest media releases and news.

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See case notes and court decisions.

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