ACC
ACC customers can apply for a review of decisions they make about your claim or levy invoice. You need to apply for a review within three months of their decision. Apply for a free review. Please note that our Office has no jurisdiction to review the substance of a decision made by ACC.
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Advertising and unsolicited marketing
- You can complain to the Advertising Standards Authority about your image being used in billboards, direct marketing, magazines, newspapers, online, radio or television. The Advertising Standards Authority investigates complaints about ads that aren’t legal, decent or honest.
- We typically don’t investigate complaints about receiving unsolicited marketing. However, you can sign up for the Marketing Association’s Do not call/Do not mail list.
- If your complaint is about spam emails, texts, or faxes contact the Department of Internal Affairs. Please note, the Department does not investigate unsolicited phone calls, postal mail or pop-up messages.
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Banks or financial services
Banks and financial service providers are required to be members of an independent dispute resolution scheme. Find out which scheme your bank or provider belongs to. The schemes are:
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Builders
Building Performance, is part of the Ministry of Business, Innovation and Employment and can help with issues related to the building sector. If you are unable to resolve your problem by other means, you could consider applying to them for a determination or making a formal complaint.
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Debt Disputes
If your complaint is that a creditor has transferred a debt you dispute owing to a debt collection agency, you should dispute that debt in the Disputes Tribunal. The Disputes Tribunal is quicker, cheaper and less formal than court. You can use the Tribunal to settle small claims up to $30,000.
The Office of the Privacy Commissioner cannot determine whether a debt is due or owing.
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Drones
It is unlikely we can investigate a complaint about a drone. If you have a safety concern about a drone flying over your property, contact the Civil Aviation Authority who encourage anyone who has a concern about drone safety to make a report.
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Employment issues
If your employer has not responded to a request for a copy of your employment agreement or your wage and time records, contact the Labour Inspectorate.
If you are concerned your employer has treated you unfairly or you have been unjustifiably dismissed, you should seek legal advice on whether you could file a personal grievance. If you've already done so, you should address your concerns through that process – it is unlikely we would investigate.
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Government agency actions including official information requests
The Ombudsman handles complaints and investigates the administrative conduct of state sector agencies, including in relation to official information requests.
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Health services
If you have concerns about a health or disability service you can raise those with the Health and Disability Commissioner. The earlier you raise your concerns, the more straightforward they can be to resolve.
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Lawyers
If you have concerns about your lawyer, the Lawyers Complaints Service may be able to help.
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Media
The Privacy Act does not apply to the news media. If you are concerned about a breach of privacy by the media, you should contact:
Magazines, newspapers/online - New Zealand Media Council
Radio or Television - Broadcasting Standards Authority.
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Online bullying, abuse or scams
If you are complaining about an individual posting information about you online, it is unlikely we can investigate. However, it might raise issues under the Harmful Digital Communications Act, which is administered by Netsafe
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Police
Complaints about Police conduct should be made to the Independent Police Complaints Authority. They handle, investigate and resolve complaints about the Police. By law they're also notified of and may investigate incidents where Police have caused death or serious injury.
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Tenancy issues
If you are concerned about your landlord’s actions, particularly if they are about inspections or entering your property, it is unlikely we could assist. You should contact Tenancy Services.
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Utilities
If you have a dispute with your telecommunications provider, for example relating to a billing issue, you can contact Telecommunications Dispute Resolution if they are a member of the service.
If you have a dispute with a power, gas or water company, you can contact: Utilities Disputes
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