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Viewing entries tagged with 'Human Rights Review Tribunal'

What's your complaint worth? Riki Jamieson-Smyth
15 November 2017

harm

We often get asked about how much a complaint is “worth” in settlement terms, by both complainants and respondents. To be honest, very few of our complaints settle for money. The resolution is usually non-financial, like the release of information or a decent apology.

Mullane v Attorney General: Police vetting Joanna Hayward
3 November 2017

TAXI

In a recent Human Rights Review Tribunal case, the New Zealand Transport Authority (NZTA) requested a Police vet of taxi driver Mr Mullane, to check he met the criteria of a “fit and proper” person for the renewal of his taxi licence.

A sincere apology is hard to beat Charles Mabbett
12 September 2017

Odysseus

It is said that a sincere apology should include the three Rs – regret, responsibility and remedy. Why apologise and how to do it properly is a subject we’ve discussed before. But we continue to see apologies that fail to convince a complainant. So it’s something we thought we’d revisit in this post because the quality of an apology is an important part of our efforts to resolve privacy complaints.

Williams v ACC: Getting the information right Jane Foster
25 July 2017

goldfinch

A recent Human Rights Review Tribunal decision has highlighted the importance of agencies complying with privacy principle 8 (the accuracy principle) and ensuring they take reasonable steps to ensure the information is accurate and up-to-date before they use it.

Should agencies leave no stone unturned? Charles Mabbett
10 May 2017

pebbles 796943 960 720

Organisations sometimes get it wrong when they respond to a person’s request for their personal information. Information is sometimes lost, displaced or accidentally deleted. A recent privacy case dealt with by the Human Rights Review Tribunal considers when an organisation can call it quits when it comes to searching for personal information in responding to an access request.

How to say sorry Lynley Cahill
13 February 2017

sorry

Here at the Office of the Privacy Commissioner, we have a statutory duty to use our best endeavours to resolve complaints. Many complaints are resolved when the respondent agency simply apologises to the complainant.

Tribunal awards partial costs to Police in privacy case Charles Mabbett
31 January 2017

costs

You can act for yourself in the Human Rights Review Tribunal but the way you conduct your case could lead to you having to pay the costs of the other side.

Tribunal dismisses costs application despite litigant's conduct Charles Mabbett
8 December 2016

Voltaire

“I was never ruined but twice: once when I lost a lawsuit, and once when I won one.” Voltaire’s words encapsulate the sharp reality that it can cost a lot of money for cases to be heard and decided in a court of law – even if you are the successful party. A recent Human Rights Review Tribunal case, for example, cost ACC just over $33,000.