Do I have a right to information about my pet?

We take the view that your pet’s veterinary record is likely to contain some information that can be considered your personal information (such as notes of conversations with your vet, billing information). On this basis, we consider you’re entitled to request it under the Privacy Act and make a complaint to us if you’re not happy with the vet’s response.

The Privacy Act won’t apply to any information that’s not information about you (such as information that’s purely about your pet’s medical care). However, under the contract you have with your vet, you may well be entitled to get the other information in any case.

If you have requested information from your vet, and are not happy with the vet’s response, you can make a complaint to the vet’s professional body or to us.

Updated October 2025