Office of the Privacy Commissioner

Advice for doctors when there’s a complaint Charles Mabbett
13 February 2018 at 12:14

If you work in a small practice or medical centre, there’s every chance you may not have received many requests for personal information from patients. The starting point is to know that the Privacy Act gives people the right to make a request for information that is about them.

health, Health Information Privacy Code, complaints

Is taking photos on a plane allowed? Charles Mabbett
31 January 2018 at 09:13

Reviewed May 2025

Harmful Digital Communications, plane photos, public video, recording people, public photo

What's your complaint worth? Riki Jamieson-Smyth
15 November 2017 at 11:10

Reviewed and updated May 2025

complaints, Human Rights Review Tribunal

Shaming and blaming Charles Mabbett
15 November 2017 at 10:43

Should a business use social media to shame scam artists, shoplifters or bad debtors? When someone feels ripped off, this appears a natural course of action but it can be risky. Is if you believe you have evidence that a crime has been committed, contact Police.

complaints, IPP11 - disclosure, Facebook

Confirming a requester’s identity Charles Mabbett
17 October 2017 at 16:55

Updated by our Guidance team in March 2025.

complaints, IPP6 - access

Scammer then complains of privacy breach Charles Mabbett
29 September 2017 at 16:01

There’s a general expectation that if you make a complaint to our Office, you haven't brought the breach of privacy upon yourself through your actions. In this case, our complainant was a man who had ripped off a business. He had scammed the business out of several hundred dollars worth of goods but became upset when the business named and shamed him on its Facebook page.

complaints, Facebook, IPP11 - disclosure

A guide for health professionals disclosing information to Police Richard Stephen
7 July 2017 at 11:32

Reviewed May 2025 (previously titled ‘Can I tell the cops? A guide for health professionals.’

Health Information Privacy Code, health, IPP11 - disclosure, law enforcement

Should agencies leave no stone unturned? Charles Mabbett
10 May 2017 at 09:31

Organisations sometimes get it wrong when they respond to a person’s request for their personal information. Information is sometimes lost, displaced or accidentally deleted. A privacy case dealt with by the Human Rights Review Tribunal considers when an organisation can call it quits when it comes to searching for personal information in responding to an access request.

IPP6 - access, Human Rights Review Tribunal, law enforcement

Advice for doctors when there’s a complaint Charles Mabbett 13 February 2018 at 12:14

Is taking photos on a plane allowed? Charles Mabbett 31 January 2018 at 09:13

What's your complaint worth? Riki Jamieson-Smyth 15 November 2017 at 11:10

Shaming and blaming Charles Mabbett 15 November 2017 at 10:43

Confirming a requester’s identity Charles Mabbett 17 October 2017 at 16:55

Scammer then complains of privacy breach Charles Mabbett 29 September 2017 at 16:01

A guide for health professionals disclosing information to Police Richard Stephen 7 July 2017 at 11:32

Should agencies leave no stone unturned? Charles Mabbett 10 May 2017 at 09:31

Advice for doctors when there’s a complaint Charles Mabbett
13 February 2018 at 12:14

Is taking photos on a plane allowed? Charles Mabbett
31 January 2018 at 09:13

What's your complaint worth? Riki Jamieson-Smyth
15 November 2017 at 11:10

Shaming and blaming Charles Mabbett
15 November 2017 at 10:43

Confirming a requester’s identity Charles Mabbett
17 October 2017 at 16:55

Scammer then complains of privacy breach Charles Mabbett
29 September 2017 at 16:01

A guide for health professionals disclosing information to Police Richard Stephen
7 July 2017 at 11:32

Should agencies leave no stone unturned? Charles Mabbett
10 May 2017 at 09:31